Terms of Service

Last updated: June 2026

1. Acceptance of Terms

By accessing and using OrdoGo's website, mobile application, and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our Service. We reserve the right to modify these terms at any time, and your continued use of the Service following such modifications constitutes your acceptance of the updated terms.

2. Use License

OrdoGo grants you a limited, non-exclusive, non-transferable license to use our Service for lawful purposes only. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Harass, abuse, or harm any person or entity
  • Attempt to gain unauthorized access to our systems
  • Reverse engineer, decompile, or disassemble our software
  • Use automated tools or scripts to scrape or access our Service
  • Transmit viruses, malware, or any harmful code
  • Engage in spam or unsolicited communications

3. User Accounts

When you create an account with OrdoGo, you are responsible for maintaining the confidentiality of your login credentials and password. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account
  • Keep your account information updated

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

4. Prescription and Medical Requirements

OrdoGo operates in compliance with healthcare regulations and pharmaceutical laws. You agree to:

  • Provide valid prescriptions for prescription medications
  • Be at least 18 years of age to use our Service
  • Provide accurate medical and personal information
  • Use medications only as prescribed by licensed healthcare providers
  • Comply with all local and national healthcare regulations

OrdoGo reserves the right to verify prescriptions with healthcare providers and pharmacies. We are not liable for any adverse health outcomes resulting from medication misuse.

5. Payment and Billing

By placing an order through OrdoGo, you authorize us to charge your selected payment method for the total order amount including any applicable taxes and delivery fees.

  • All prices are subject to change without notice
  • We accept major credit cards, debit cards, and digital wallets
  • Refunds are processed within 5-7 business days
  • You are responsible for any fees charged by your payment provider
  • Failed payments may result in order cancellation

6. Delivery Terms

OrdoGo aims to deliver orders within the estimated timeframe provided at checkout. However:

  • Delivery times may vary due to weather, traffic, or other circumstances
  • OrdoGo is not responsible for late deliveries beyond our control
  • You must be present at the delivery address to receive your order
  • A valid ID may be required for age-restricted medications
  • Deliveries are attempted once; failure to receive may result in return to pharmacy
  • Temperature-sensitive medications will be handled with care

7. Intellectual Property Rights

All content on OrdoGo, including text, graphics, logos, images, and software, is the property of OrdoGo or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or transmit any content without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, OrdoGo shall not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Service interruptions or errors
  • Third-party actions or inactions
  • Medical complications or adverse reactions to medications

Our total liability to you for any claim arising from or relating to this Service shall not exceed the amount you paid to OrdoGo in the past 12 months.

9. Disclaimer of Warranties

OrdoGo provides the Service on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Indemnification

You agree to indemnify and hold harmless OrdoGo, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these terms, or infringement of any third-party rights.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which OrdoGo operates, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

12. Termination

OrdoGo reserves the right to terminate or suspend your account and access to the Service immediately, without notice, for any reason, including violation of these terms, fraudulent activity, or illegal conduct.

13. Contact Us

If you have questions about these Terms of Service, please contact us at:

OrdoGo Legal Team

Email: legal@ordogo.com

Phone: +33 7 83 04 85 86

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