Privacy Policy

1. Introduction

OrdoGo ("we," "us," "our," or "Company") operates a medicine delivery and pharmacy management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing and using OrdoGo, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

3. How We Use Your Information

• Process and fulfill medicine orders and delivery requests
• Verify prescriptions and medical eligibility
• Process payments and prevent fraudulent transactions
• Send order updates, delivery notifications, and customer support
• Personalize your experience and improve our services
• Comply with legal obligations and regulatory requirements
• Conduct research, analytics, and product development
• Send promotional offers and newsletters (with your consent)

4. Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. Our security measures include:

• End-to-end encryption for sensitive data transmission
• Secure Socket Layer (SSL) protocol for all communications
• Regular security audits and penetration testing
• Limited employee access to personal information
• Compliance with HIPAA and healthcare data standards
• Secure backup and disaster recovery systems

5. Sharing of Information

We may share your information with:

• Service Providers: Payment processors, delivery partners, and pharmacy networks
• Legal Requirements: When required by law or court orders
• Business Partners: For joint offerings (with your consent)
• Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties for their direct marketing purposes without your explicit consent.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Obtain a copy of your personal information
• Right to Correction: Update or correct inaccurate data
• Right to Deletion: Request deletion of your personal information
• Right to Opt-Out: Withdraw consent for marketing communications
• Right to Data Portability: Receive your data in portable format
• Right to Object: Object to certain processing activities

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze how you use our Service. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our platform.

8. Children's Privacy

OrdoGo is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete such information promptly. If you believe a child has provided information to us, please contact us immediately.

9. Third-Party Links

Our Service may contain links to third-party websites and services. This Privacy Policy applies only to our Service. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing your information.

10. International Data Transfer

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using OrdoGo, you consent to the transfer of your information to countries outside your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website with an updated "Last Updated" date. Your continued use of OrdoGo following the posting of changes constitutes your acceptance of such changes.